We will contact you within a few days of placing your order to confirm delivery dates. Goods that are in stock at our warehouse are usually despatched the next day and delivered within 5 working days. We will keep you informed on goods that take longer than 5 days to deliver. Deliveries will be made Monday-Friday 8.30am-6.00pm. You must check and sign for the goods. Goods will not be left without a signature. All goods must be delivered to the address provided on your order.
Delivery is FREE on all Fires and Wall Heaters in mainland UK. Contact us for delivery rates to offshore UK.
Returns
It is your responsibility to ensure that the goods you order are suitable for installation into your home. We urge you to check all measurements and installation requirements with the manufacturer before ordering the product. The information contained in our product guides is for guidance only and should be used in conjunction with the manufacturer's specifications and the advice of your own CORGI gas engineer. We may at our discretion allow you to return unwanted goods for exchange or refund. We will make a re-stocking charge of at least 20% of the product price for this service. Returns must be in pristine, saleable condition and full working order, complete with all parts and undamaged original packaging. Delivery and collection charges will also apply. Please see our terms and conditions for more details. To arrange a return you should contact us to establish the circumstances and we may then issue an authorised Goods Return Note (GRN) and arrange for the goods to be returned to us. None of the above affects your statutory rights to return goods under the Consumer protection (distance selling) regulations 2000.
